Last updated: Oct. 2026

Returns
Returns must be requested within 30 days of receiving your order. Email bchung@astrasoltrading.org to request a Return Merchandise Authorization (RMA). Returns sent without an RMA will not be accepted. Once an RMA is issued, the item must reach us within 30 days of the RMA date.

Eligible items
Items must be unused, undamaged, and in their original, unopened packaging. A 20% restocking fee applies to all approved returns.

Not eligible for return

• Custom or special-order items

• Opened sterile or single-use items

• Items that are used, marked, or damaged, or that are missing original packaging

• Discontinued or clearance items

• Free samples

Pre-orders
Pre-orders carry a non-refundable 10% fee to cover banking and hold costs.

Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will replace the item or issue a full refund, including return shipping, at no cost to you.

Return shipping
Return shipping is the customer’s responsibility unless the return is due to our error. Please use a trackable service and pack items securely. Items damaged on the way back to us are not eligible for a refund, and claims go to the carrier.

Refunds
After we receive, inspect, and process your return, we will email you the outcome. Approved refunds go to your original payment method, or as a credit memo or payment refund for purchase-order customers, less the restocking fee. Items that are used or damaged are not refunded.

Our right to decline
We may decline a return that does not meet these terms. Each request is reviewed individually.

Questions? Email bchung@astrasoltrading.org